Managed CloudServices
Procain runs your cloud environment day to day, covering operations, security, cost and compliance under an agreed service level.
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Our approach to managed cloud
Cloud operations under
an agreed service level.
Running a cloud environment well is continuous work. It covers incidents and changes, patching, security controls, cost, and the evidence auditors expect to see.
Procain manages that work as one service, across operations, infrastructure, security, FinOps, observability and governance.
The scope below sets out what we take on, what stays with you, and what you receive each month.
Scope
What the service covers
Twenty functions across six areas, delivered under an agreed service level.
Operations and Incident Management
Incident management
Detection, triage, response, escalation and post-incident review across all managed environments.
Change and release management
Change advisory board process, controlled change windows, rollback planning and formal approvals.
OS, package and patch management
Operating system updates, package upgrades, security patching and full lifecycle management.
Cloud service support and troubleshooting
Break-fix support, root cause analysis and resolution across all managed cloud services.
Infrastructure and Network Management
Network management
VPC design and governance, security groups, DNS, Transit Gateway, firewall rules and connectivity management.
Backup, restore and disaster recovery
Backup policy management, restore testing, DR runbooks and RTO and RPO target definition and validation.
Security and Compliance
Security configuration and controls management
Cloud security services configuration, security controls design and ongoing maintenance across the environment.
CIS Benchmark implementation and management
Security hardening, control implementation and continuous compliance to CIS standards.
Identity and access management
IAM governance, SSO, least-privilege reviews, service account lifecycle and access auditing.
Secret and certificate management
Cloud Secrets Manager, ACM certificate lifecycle and automated rotation management.
Compliance and audit readiness
Evidence collection and control mapping for SOC 2, ISO 27001, PCI-DSS and applicable regulatory frameworks.
Risk assessment and remediation
Identification, prioritisation and remediation of risks identified through ongoing security assessments.
Cloud FinOps
Cost optimisation and rightsizing
Reserved Instance and Savings Plans strategy, rightsizing recommendations and cloud waste elimination.
Capacity planning and forecasting
Demand forecasting, auto-scaling strategy design and resource lifecycle planning.
Cloud spend visibility and chargeback
Tagging strategy, cost allocation by team or project, showback and chargeback reporting.
FinOps governance and budgeting
Budget alerts, anomaly detection, spend governance policies and monthly financial reviews.
Observability and Reporting
Monitoring, alerting and monthly metrics
CloudWatch dashboards, alerting thresholds, SLA reporting and monthly performance and availability metrics.
Log management and SIEM integration
CloudTrail, VPC Flow Logs, centralised log aggregation, retention management and SIEM forwarding.
Governance, Advisory and Onboarding
Cloud Well-Architected reviews
Periodic structured assessments across all five Well-Architected Framework pillars with improvement roadmaps.
SLA framework and escalation management
Defined uptime SLAs, response and resolution time targets and tiered escalation management.
Boundaries
What sits outside the service
Stated up front, so the engagement has a clear edge.
Out of scope for ongoing support
- New technology implementations
- Penetration testing and vulnerability assessment
- Support to the client’s own customers
- System development activities
Deliverables
- The functions set out in the scope for ongoing support
- Monthly reports
Why Procain
Cloud operations with
clear accountability.
Managed cloud works when one team owns the operations, the security and the spend, and reports on all three.
Backed by Security Operations
Cloud security events are monitored through our own Security Operations Centre rather than left in a console.
Contractual SLAs
Uptime, response and resolution targets are defined in the agreement, with tiered escalation.
Monthly Reporting
Performance, availability, incidents and spend reported every month, with the evidence behind them.
Certified Across Platforms
AWS Advanced Tier Services Partner and Microsoft Solutions Partner, with engineers certified on both.
By the numbers
Procain in numbers
Figures across the estates we currently run.
Reviews
Top rated on Google
Reviews from clients whose systems we run.
“Thank you for consistently upholding transparency as a fundamental principle in our partnership. Your dedication to clear and honest communication is commendable.”
“Always on top of IT infra and security matters with utmost priority. Senthil’s team at Procain is amazing. Would definitely recommend Procain for IT Infra and Security services.”
“I have partnered with Procain consulting as a consultant and as a customer since 2014. Their solution orientation, reliability and focus on customer relationships is what makes this a solid, long-term partnership.”
Insights
Guides and articles
How to set up a cloud landing zone
Which controls to set up first, and which can wait.
Rehost, replatform or rebuild?
How to pick the right approach for each workload.
Why your cloud bill grows after migration
Five common causes of rising cost, and what to monitor.
Cloud security questions your auditor will ask
What evidence to prepare before a cloud audit.
Choosing between AWS and Azure
Where the two platforms differ, and where it does not matter.
Contact
Tell us what you need to move.
Describe the problem. You will get a plan, not a pitch.
- Response within one business day
- NDA available before any detailed discussion
- We assess before we quote
Talk to an expert
Fill in the details and our team will reach out within one business day.