Managed ITservices and outsourcing
We run your IT so your team does not have to. Infrastructure, servers, networks, helpdesk and security, all under one SLA.
Book an IT assessment →
Our approach to managed IT
Your whole estate,
one agreement.
Infrastructure, endpoints, network, servers and helpdesk, run by one team under a single SLA, so every problem has an owner and you always know who to call.
What’s included
What the service covers
The whole estate, or the parts you want to hand over.
Infrastructure management
Servers, networks, storage and databases managed and maintained day to day.
Helpdesk and support
End-user support with tracked tickets and resolution times held against the SLA.
Security and compliance
Security controls implemented and maintained, with our own SOC behind them.
Staffing and resourcing
We recruit, train and manage the IT people your projects need, so you do not have to.
Project management
IT projects run end to end, delivered to an agreed date and budget.
Reporting and documentation
Regular reporting on the metrics that matter, and documentation kept current rather than written once.
Why Procain
Run by the same
people every month.
Thirteen years, 120+ clients, and certifications we actually hold.
SLAs in the contract
Response and resolution times are contractual, with the reporting to prove them.
Security in-house
The security half of managed IT is run by our own analysts, from our monitoring floor in Bengaluru.
Cloud and on-premise
AWS, Azure and physical infrastructure run by one team, so a hybrid estate has one owner.
Specialists on tap
Architects, network and storage engineers available when a problem needs them, without a separate contract.
By the numbers
Procain in numbers
Figures across the estates we currently run.
Reviews
Top rated on Google
Reviews from clients whose systems we run.
“Thank you for consistently upholding transparency as a fundamental principle in our partnership. Your dedication to clear and honest communication is commendable.”
“Always on top of IT infra and security matters with utmost priority. Senthil’s team at Procain is amazing. Would definitely recommend Procain for IT Infra and Security services.”
“I have partnered with Procain consulting as a consultant and as a customer since 2014. Their solution orientation, reliability and focus on customer relationships is what makes this a solid, long-term partnership.”
Insights
Guides and articles
Contact
Tell us what you need run.
Describe the problem. You will get a plan, not a pitch.
- Response within one business day
- NDA available before any detailed discussion
- We assess before we quote
Talk to an expert
Fill in the details and our team will reach out within one business day.